Tours

  1. A 20% deposit is paid online to secure your booking. The remaining balance is paid at check-in on the day of your tour.
  2. A booking fee is charged online together with the deposit. It covers payment processing and is refunded only if we cancel your tour or can't confirm your booking.
  3. We confirm your booking within 24 hours. If your date or time isn't available, we refund everything you paid online, including the booking fee, or offer you another slot.
  4. If you cancel, the deposit is non-refundable. Date changes made more than 48 hours before departure are free once, subject to availability.
  5. If you miss the departure, the deposit is not refunded.
  6. If we cancel (weather, sea conditions, mechanical problems or similar), you choose a full deposit refund or a free rebooking.
  7. If the tour isn't as described, your deposit is refunded in full.
  8. Approved refunds go back to your original payment method within 7 business days.

Beach umbrella and chairs

These rules apply to beach umbrella and chairs bookings on Eagle Beach. Unlike our tours, they are paid in full when you book.

  1. You pay the full price online when you book: $120 per set per day, all in. No tax or fees are added on top.
  2. Your booking is a request until we confirm it by email, within 24 hours. If we can't confirm it, we refund everything you paid.
  3. All sales are final: no refunds or cancellations.
  4. The only exception is weather that makes it impossible to set up, in which case your booking is moved to another day or refunded.
  5. Your umbrella and chairs stay at the beach and spot you booked. They are for use there only and can't be moved or taken to another beach.
  6. Approved refunds go back to your original payment method within 7 business days.

Airport transfers

These rules apply to private airport transfer bookings. Transfers are paid in full when you book.

  1. All bookings are final and non-refundable.
  2. You can reschedule free of charge if you ask more than 48 hours before your pickup. Within 48 hours, changes aren't possible. On a round trip, this counts for each pickup separately.
  3. No-shows are not refunded or rescheduled.
  4. If we can't confirm your booking, we refund everything you paid, booking fee included.

Private island day

These rules apply to Castaway for a Day, the private island day. A $250 deposit is paid online; the rest is paid in cash on the day.

  1. A $250 deposit is paid online to reserve your private island day, plus a booking fee. The deposit is non-refundable: it can only be moved to another date, as described in rule 3.
  2. The rest of the price is paid in cash (US dollars) on the day, before the boat leaves: $1,000 for up to 5 guests, plus $200 for each extra guest and $75 per guest for the drinks package if you chose it. Cards are not accepted on the island.
  3. Date changes: your deposit can be moved to another available date if you ask more than 48 hours before the 9:30 AM departure. Within 48 hours of departure no changes are possible, because the island is prepared for your group days ahead.
  4. Bookings made less than 48 hours before departure can't be moved to another date.
  5. Bookings made more than 24 hours before departure are confirmed by email right after payment.
  6. Bookings made less than 24 hours before departure are a request only and are not confirmed until we confirm them by email. If we can't confirm your day, we refund everything you paid online, booking fee included.
  7. If the sea is too rough to cross safely, or the day is cancelled on our side, you choose: a new date or a full refund of everything you paid online, booking fee included.
  8. If you cancel or don't show up, the deposit and the booking fee are not refunded.